UPDATE:

Property & Casualty

  • Personal Auto– Many customers are currently experiencing hardship as a result of the COVID-19 pandemic. To get relief in the hands of our customers quickly and simply, we are offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. The premium refund and timing are subject to individual state regulatory approval.
  • Home, Auto and Business* – If you’ve experienced hardship due to COVID-19, we can suspend the cancellation of some policies, defer payment deadlines, and waive some late fees. Home and auto customers can contact us at 877-669-6877, and business customers can reach us at 888-508-8622.
  • Business – We recognize business customers may be incurring rapidly changing or new exposures in an attempt to remain viable. Nationwide makes coverage available for most existing restaurant and retailer exposures who now engage in delivery service due to COVID-19 restrictions. And, given the challenges created by COVID-19, you may request mid-term adjustments related to reducing exposures for your customers.
  • Claims – Claims reporting continues to be available around the clock. We will continue to process claims in a way that keeps both our customers and associates safe. As with any situation, Nationwide will continue to review every claim submitted by customers on an individual basis. For specific questions, please contact your claims representative at 877-669-6877.

As customers navigate the impacts of the Coronavirus (COVID-19), we know they count on you for assistance during these unprecedented times, and Nationwide is here to help.

If a customer or their immediate family member has been impacted medically or financially by COVID-19 and they are unable to pay their bill on time, we will be able to place the impacted billing account on a 60-day hold. To have an impacted account placed on hold, please email PLService@nationwide.com.

Customers will continue to receive billing statements during the 60-day hold period; however, they will not receive cancellation notices during this time. The hold will expire after 60 days and all billing activity will resume. The outstanding billed amount will be due and payment in full is required to maintain an active policy.

If you have questions about the 60-day policy hold, please contact PLService@nationwide.com. For all other inquiries, please call the service center at 1-877-669-6877.