We hope you and your loved ones are healthy and doing well during this time of uncertainty. As COVID-19 causes unprecedented disruption in our businesses and communities, we’re committed to helping you get the protection and support you need. Thank you for being a Progressive customer.

Below are some important resources for you and your business as we navigate the current health crisis. We’ll continue updating this information as we learn more.

If you need assistance, call us anytime at 800-444-4487 and let us know how we can help. We’ll get through this together.

Managing your insurance

We understand many businesses are finding it difficult to meet their expenses—our goal is to continue to help you protect your business without interruption.

Here’s some information to help you understand what’s happening with your coverage and payments:

Policy guidance for your changing needs

We know the insurance needs of each business are unique and can change quickly, given the current environment. If you’re unable to make a payment or need other adjustments to your Commercial Auto policy, please call us at 800-444-4487 and we’ll walk you through the options that best fit your unique situation.

You can also manage your policy online or through the Progressive app.

Commercial Auto billing leniency

We don’t want you to worry about losing your Commercial Auto coverage if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees and we won’t cancel, or non-renew, any active policies due to non-payment through May 15, 2020.

That said, automatic payments will continue unless you tell us to stop them, and we encourage you to make payments if you’re able.

After May 15, 2020, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage your payments.

Commercial Auto claims

You can report or check the status of a Commercial Auto claim online, through the Progressive app, directly by phone, or through your agent. Please understand that wait times might be longer than usual.

For less complicated claims, the Progressive app has a feature allowing you to submit a claim with photos from your phone.

Taking care of our customers, employees and agents is a top priority for Safeco. We recognize the uncertainty and financial challenges many of our joint customers are facing as the nation bands together to slow the spread of the coronavirus. To help Safeco customers, we have taken the following actions:

Personal Auto Customer Relief Refund

Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our Liberty Mutual personal lines and Safeco auto customers. Here’s how it works:

• Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval. 
• The refunds will begin in April and will be issued either by check or in the manner the customer made their most recent payment. 
• The payments will happen automatically. Customers do not need to call Safeco to receive the refund. 

Safeco agent commissions WILL NOT be affected by this 15% customer refund. 

Payment flexibility options

• Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for personal auto and home customers from March 23 through at least May 22, 2020. 
• We continue to work with individual customers to extend payment dates if needed and provide personalized support.  

Delivery coverage expansion for auto policies

• All personal auto policies have been expanded to cover customers who use their personal vehicles to deliver food and medicine.  Standard Safeco personal auto policies typically exclude such coverage.  
• This additional protection is in effect for all personal auto policies in all states for losses occurring from March 16 to May 22, 2020, and reported by July 1, 2020. 

For more information on all of the information above, customers can visit www.Safeco.com/Covid-19.

The well-being and support of our customers, agents and employees remains our primary concern during this critical time. I really appreciate the work you are doing to support our shared customers, and I thank you for your continued partnership.

Personal auto premium credit

Many of you are staying home to minimize exposure and spread of COVID-19. While you’re doing your part to fight the pandemic, we’re committed to being there in your time of need.

If you have an active personal auto policy at the end of April, you’ll receive a credit for 20% of your April premium. We’ll offer the same 20% credit to active personal auto customers at the end of May, and we may offer additional credits in the upcoming months.

There’s nothing you need to do. We’ll automatically calculate your credit at the end of each month, and then you’ll see it reflected in your account within a few weeks. If you have a balance on your policy, we’ll apply the credit directly to your remaining balance. And if you’re already paid in full, we’ll return the money to the payment account we have on file—so please make sure your payment details are up to date.

This credit is subject to approval by state regulators.

Coverage assistance

We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020.

Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.

In the meantime, automatic payments will continue to go through unless you tell us to stop them. And after May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.

Billing leniency

We encourage you to make a payment right now if you’re able to. But if you need extra time, please give us a call—we’re ready to help.

If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.

https://www.progressive.com/support/covid19/

UPDATE:

Property & Casualty

• Personal Auto– Many customers are currently experiencing hardship as a result of the COVID-19 pandemic. To get relief in the hands of our customers quickly and simply, we are offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. The premium refund and timing are subject to individual state regulatory approval.
• Home, Auto and Business* – If you’ve experienced hardship due to COVID-19, we can suspend the cancellation of some policies, defer payment deadlines, and waive some late fees. Home and auto customers can contact us at 877-669-6877, and business customers can reach us at 888-508-8622.
• Business – We recognize business customers may be incurring rapidly changing or new exposures in an attempt to remain viable. Nationwide makes coverage available for most existing restaurant and retailer exposures who now engage in delivery service due to COVID-19 restrictions. And, given the challenges created by COVID-19, you may request mid-term adjustments related to reducing exposures for your customers.
• Claims – Claims reporting continues to be available around the clock. We will continue to process claims in a way that keeps both our customers and associates safe. As with any situation, Nationwide will continue to review every claim submitted by customers on an individual basis. For specific questions, please contact your claims representative at 877-669-6877.

As customers navigate the impacts of the Coronavirus (COVID-19), we know they count on you for assistance during these unprecedented times, and Nationwide is here to help.

If a customer or their immediate family member has been impacted medically or financially by COVID-19 and they are unable to pay their bill on time, we will be able to place the impacted billing account on a 60-day hold. To have an impacted account placed on hold, please email PLService@nationwide.com.

Customers will continue to receive billing statements during the 60-day hold period; however, they will not receive cancellation notices during this time. The hold will expire after 60 days and all billing activity will resume. The outstanding billed amount will be due and payment in full is required to maintain an active policy.

If you have questions about the 60-day policy hold, please contact PLService@nationwide.com. For all other inquiries, please call the service center at 1-877-669-6877.