COVID-19 Information

We hope you and your loved ones are healthy and doing well during this time of uncertainty. As COVID-19 causes unprecedented disruption in our businesses and communities, we’re committed to helping you get the protection and support you need. Thank you for being a Progressive customer.

Below are some important resources for you and your business as we navigate the current health crisis. We’ll continue updating this information as we learn more.

If you need assistance, call us anytime at 800-444-4487 and let us know how we can help. We’ll get through this together.

Managing your insurance

We understand many businesses are finding it difficult to meet their expenses—our goal is to continue to help you protect your business without interruption.

Here’s some information to help you understand what’s happening with your coverage and payments:

Policy guidance for your changing needs

We know the insurance needs of each business are unique and can change quickly, given the current environment. If you’re unable to make a payment or need other adjustments to your Commercial Auto policy, please call us at 800-444-4487 and we’ll walk you through the options that best fit your unique situation.

You can also manage your policy online or through the Progressive app.

Commercial Auto billing leniency

We don’t want you to worry about losing your Commercial Auto coverage if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees and we won’t cancel, or non-renew, any active policies due to non-payment through May 15, 2020.

That said, automatic payments will continue unless you tell us to stop them, and we encourage you to make payments if you’re able.

After May 15, 2020, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage your payments.

Commercial Auto claims

You can report or check the status of a Commercial Auto claim online, through the Progressive app, directly by phone, or through your agent. Please understand that wait times might be longer than usual.

For less complicated claims, the Progressive app has a feature allowing you to submit a claim with photos from your phone.

State Auto Insurance Companies (State Auto) customers with personal auto policies as of June 1, 2020, will receive a 5% reduction on their entire policy premium at their next renewal. The discount is one of three elements of State Auto’s In This Together Plan, which is focused on supporting customers through the duration of the COVID-19 pandemic.

State Auto’s In This Together Plan

  • State Auto customers with personal auto insurance policies as of June 1, 2020, will receive an automatic 5% discount on their entire policy premium at their next renewal, pending regulatory approval.
  • Customers with State Auto Connect personal auto policies also have the opportunity to save an additional 10% right away by enrolling in the State Auto Safety 360® program, which adjusts auto insurance premiums based on how customers drive, and how much they drive. With safe driving and fewer miles driven, customers can grow the discount to as much as 50% at their next policy renewal. (Safety 360 availability and discounts vary by state.)
  • As it has since the beginning of the outbreak, State Auto will continue to work with customers who need flexibility when it comes to payments and payment plans.

“We’re committed to doing the right thing for our customers during this unprecedented time,” said State Auto President and CEO Mike LaRocco. “The 5% discount, along with potential savings from State Auto Safety 360, is a comprehensive approach to supporting our customers. Our In This Together Plan is not a short-term, stopgap measure. It acknowledges the uncertainty about what lies ahead while providing an opportunity for substantial savings to customers.”

While there’s nothing customers need to do to receive the 5% discount on their entire personal auto policy renewal premium, those interested in enrolling in State Auto Safety 360 should contact their State Auto independent agent.

Taking care of our customers, employees and agents is a top priority for Safeco. We recognize the uncertainty and financial challenges many of our joint customers are facing as the nation bands together to slow the spread of the coronavirus. To help Safeco customers, we have taken the following actions:

Personal Auto Customer Relief Refund

Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our Liberty Mutual personal lines and Safeco auto customers. Here’s how it works:

  • Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval. 
  • The refunds will begin in April and will be issued either by check or in the manner the customer made their most recent payment. 
  • The payments will happen automatically. Customers do not need to call Safeco to receive the refund. 

Safeco agent commissions WILL NOT be affected by this 15% customer refund. 

Payment flexibility options

  • Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for personal auto and home customers from March 23 through at least May 22, 2020. 
  • We continue to work with individual customers to extend payment dates if needed and provide personalized support.  

Delivery coverage expansion for auto policies

  • All personal auto policies have been expanded to cover customers who use their personal vehicles to deliver food and medicine.  Standard Safeco personal auto policies typically exclude such coverage.  
  • This additional protection is in effect for all personal auto policies in all states for losses occurring from March 16 to May 22, 2020, and reported by July 1, 2020. 

For more information on all of the information above, customers can visit

The well-being and support of our customers, agents and employees remains our primary concern during this critical time. I really appreciate the work you are doing to support our shared customers, and I thank you for your continued partnership.

As we work through this crisis together, TW will also provide a 60-day billing suspend for insureds impacted by the current COVID-19 pandemic, who are not yet in cancellation for non-pay status. We will continue to carefully monitor and follow the government suggestions and requirements during this time. Please be advised that the billing suspensions do not waive premium. Please do not hesitate to reach out directly to your underwriter as needed.

Personal auto premium credit

Many of you are staying home to minimize exposure and spread of COVID-19. While you’re doing your part to fight the pandemic, we’re committed to being there in your time of need.

If you have an active personal auto policy at the end of April, you’ll receive a credit for 20% of your April premium. We’ll offer the same 20% credit to active personal auto customers at the end of May, and we may offer additional credits in the upcoming months.

There’s nothing you need to do. We’ll automatically calculate your credit at the end of each month, and then you’ll see it reflected in your account within a few weeks. If you have a balance on your policy, we’ll apply the credit directly to your remaining balance. And if you’re already paid in full, we’ll return the money to the payment account we have on file—so please make sure your payment details are up to date.

This credit is subject to approval by state regulators.

Coverage assistance

We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020.

Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.

In the meantime, automatic payments will continue to go through unless you tell us to stop them. And after May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.

Billing leniency

We encourage you to make a payment right now if you’re able to. But if you need extra time, please give us a call—we’re ready to help.

If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.

COVID-19 has caused unprecedented action within communities across the country. These actions have been taken for the sake of our collective health and safety. We understand these actions may create financial hardship for many customers. Due to this situation, Foremost® is extending a grace period for late payments until May 1, 2020. If a customer’s payment is late during this time, we will send a reminder bill with an extended due date (rather than a cancellation notice for non-payment). This process will happen automatically; there is no need for you or your customers to call us to request the extension.

All other billing remains unchanged, with bills going out with their regular due dates. We will continue to monitor this situation, and will update you as we make any additional changes to help customers maintain their insurance coverage.

If you have any questions, please contact Kratzer Insurance today.


Property & Casualty

  • Personal Auto– Many customers are currently experiencing hardship as a result of the COVID-19 pandemic. To get relief in the hands of our customers quickly and simply, we are offering a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020. The premium refund and timing are subject to individual state regulatory approval.
  • Home, Auto and Business* – If you’ve experienced hardship due to COVID-19, we can suspend the cancellation of some policies, defer payment deadlines, and waive some late fees. Home and auto customers can contact us at 877-669-6877, and business customers can reach us at 888-508-8622.
  • Business – We recognize business customers may be incurring rapidly changing or new exposures in an attempt to remain viable. Nationwide makes coverage available for most existing restaurant and retailer exposures who now engage in delivery service due to COVID-19 restrictions. And, given the challenges created by COVID-19, you may request mid-term adjustments related to reducing exposures for your customers.
  • Claims – Claims reporting continues to be available around the clock. We will continue to process claims in a way that keeps both our customers and associates safe. As with any situation, Nationwide will continue to review every claim submitted by customers on an individual basis. For specific questions, please contact your claims representative at 877-669-6877.

As customers navigate the impacts of the Coronavirus (COVID-19), we know they count on you for assistance during these unprecedented times, and Nationwide is here to help.

If a customer or their immediate family member has been impacted medically or financially by COVID-19 and they are unable to pay their bill on time, we will be able to place the impacted billing account on a 60-day hold. To have an impacted account placed on hold, please email

Customers will continue to receive billing statements during the 60-day hold period; however, they will not receive cancellation notices during this time. The hold will expire after 60 days and all billing activity will resume. The outstanding billed amount will be due and payment in full is required to maintain an active policy.

If you have questions about the 60-day policy hold, please contact For all other inquiries, please call the service center at 1-877-669-6877. 

As society works together to slow the spread of COVID-19, there are more people at home, driving less and having fewer accidents. Given this decline in driving, we are announcing the Allstate Shelter-in-Place Payback of more than $600 million in April and May for our auto insurance customers.

In addition to the Shelter-in-Place Payback, Allstate is offering free identity protection, payment relief and extended coverage.

Please take a moment to review the support being provided and detail on how to access these benefits.


  • On average, personal auto insurance customers will receive 15 percent money back based on their monthly premium in April and May.*
  • Allstate will automatically deposit money back to the bank or credit card account used for payment, or apply credits to accounts, depending on customer preferences. Please check your payment information to make sure it is up to date.
  • Customers can get payment faster through the Allstate Mobile App. And, since our lives have become more digital, we are providing free identity protection for the rest of the year, also through the App. Payments for the Shelter-in-Place Payback will occur during the months of April and May for our auto insurance customers. 


  • Allstate Identity Protection helps protect people from identity theft and financial fraud, while giving them more control over the private information they share through online accounts.
  • U.S. residents can receive the Allstate Identity Protection product free for the rest of the year when they sign up in April or May, regardless of whether they are already an Allstate customer or not, by accessing
  • Access to the free Allstate Identity Protection service will end on 12/31/2020. A credit card is required for enrollment, but consumers won’t be charged. You will have the option to elect into a paid subscription before your free service ends.


  • Allstate auto, home and powersport insurance customers facing financial challenges can request a special payment plan that delays payments for 60 days with no penalty.


  • Allstate will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during the COVID-19 emergency period. Standard personal auto policies typically exclude such coverage. This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.

You’re in Good Hands®. It’s more than our slogan, it’s what we do. We remain open and ready to serve you during this time of uncertainty.

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In Two Locations:

26 Millrace Rd P. O. Box 2 Mt. Pleasant Mills PA 17853 USA
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347 Water St. Northumberland PA 17857 USA
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