We hope you and your loved ones are healthy and doing well during this time of uncertainty. As COVID-19 causes unprecedented disruption in our businesses and communities, we’re committed to helping you get the protection and support you need. Thank you for being a Progressive customer.
Below are some important resources for you and your business as we navigate the current health crisis. We’ll continue updating this information as we learn more.
If you need assistance, call us anytime at 800-444-4487 and let us know how we can help. We’ll get through this together.
Managing your insurance
We understand many businesses are finding it difficult to meet their expenses—our goal is to continue to help you protect your business without interruption.
Here’s some information to help you understand what’s happening with your coverage and payments:
Policy guidance for your changing needs
We know the insurance needs of each business are unique and can change quickly, given the current environment. If you’re unable to make a payment or need other adjustments to your Commercial Auto policy, please call us at 800-444-4487 and we’ll walk you through the options that best fit your unique situation.
You can also manage your policy online or through the Progressive app.
Commercial Auto billing leniency
We don’t want you to worry about losing your Commercial Auto coverage if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees and we won’t cancel, or non-renew, any active policies due to non-payment through May 15, 2020.
That said, automatic payments will continue unless you tell us to stop them, and we encourage you to make payments if you’re able.
After May 15, 2020, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage your payments.
Commercial Auto claims
You can report or check the status of a Commercial Auto claim online, through the Progressive app, directly by phone, or through your agent. Please understand that wait times might be longer than usual.
For less complicated claims, the Progressive app has a feature allowing you to submit a claim with photos from your phone.